Extremely Poor Service from Wonder Silinda (***)

I have experienced shockingly poor service from Wonder Silinda, the Quality Assurance Team Leader for Retail Collections at FNB. I have been trying for weeks to get clarity on a significant overpayment made by iPDA to FNB. After numerous follow-ups and persistent effort on my side, Wonder eventually confirmed that a refund would be processed on 9 June 2025 and reflect in my account by 10 June.

As of today, this has turned out to be yet another empty promise. The refund—almost R7,700—has not been paid, and Wonder has now gone completely silent, ignoring all my attempts to follow up. This level of unresponsiveness and unreliability is unacceptable, especially from someone in a leadership position. I am still waiting for my refund, and my patience is wearing extremely thin.

FNB needs to take accountability and resolve this urgently.