Extremely poor service from the premier call centre, nor Premier Suite...

Extremely poor service. After waiting in excess of 9 minutes for my call to be answered, I sent the so called 'Premier suite' an e mail on November 19, 2019 at 11:25 with a simple question which any other bank would provide the answer to within 2 minutes.

6 Minutes later received automated response that I my request is being processed "by your team of bankers"and that I should expect a response within 48 hours, note (2 days).

At 07:08 the following day my team of bankers sent me an anonymous e mail, apologizing for the delay and asking whether I still required assistance, which of course I did as I had no response from my team of bankers. I was asked to provide a convenient time for them to contact me.

At 17:35 when I received the mail, I rep**** that I still required help and clearly REPEATED my question and informed my team of bankers that they could contact me at any time the following day, which they never did.

I also suggested to my anonymous team of bankers that they call the 'Premier Suite' by a more appropriate name. namely 'FNB call centre' and that in my opinion this was extremely poor service.

Well, it is now 6 days later and my team of bankers could still not provide me with the date when payment is due on my credit card to prevent paying interest. I can only find the statement date on the statement, not the due date.