Extremely poor service from FNB President Square Krugersdorp

I've never been so humiliated and belittled in my entire life. Not only did i receive poor and bad service from the branch manager himself,Themba Mpofu, I've had to endure insults from the rest of the staff. The custodian referred to is Slyvia Kanes. Here's what happened...

On the 20th of May around 6pm, I withdrew cash from an FNB ATM just next to their president hyper branch. The money came out with ink all over. Since the branch was already closed,I went home instead.

On the 22nd of May, I then proceeded to the same branch to report the incident. Upon arrival, before entering the branch,I tried to explain and show them the money I had recieved from the ATM. Without any hesitation, staff on duty immediately told me that their ATM's would not give out such money ,while calling out for the branch manager and speaking in Isizulu saying I might be part of a ***** syndicate. I was told that the police would be called as I am a *********. I then insisted that they call them. After much protest ,the manager then took me into his office and requested the same lady to go and call the custodian. She came back and advised that the custodian was busy and could not see anyone at that moment. The manager then decided to take down my details and said I would receive a call from the custodian. I then left the branch.

I kept on calling the branch from the 24th to the 26th of May,to which I was then advised that no notes were made on my account and there was no report of the incident noted on their system.

I decided to go to the branch to follow up on the incident on the 3rd of June. Before I could even enter the branch,right at the edge of the door. The branch manager walked up to me,calling me "usisi wa ma R500" (referring to the money I had earlier withdrawn and cause of the whole incident) speaking to a co-worker loudly saying they had all seen the footage from the ATM and there was no such. The money didn't come from their FNB ATM's. Without giving me an opportunity to ask questions or comment, he told me to rather go open a case if I want to resolve this issue. I asked about the whereabouts of the custodian, to which he rep**** that she was on leave for a week or so and its unfortunate that she didn't call me and there was nothing he could do. It took less than 4 minutes for the branch manager to give me this feedback. All this is happening to the amu*****t of the staff and people in and around the branch. I had to walk away with teary eyes and the embarrassment of being treated like a low class citizen she doesn't bank with the bank.