1 reviews | Active since Mar 2018
Extremely Poor Service from FNB Premier Credit Card Division
I am convinced that your Premier Credit Card Division is filled with completely *********** employees who have no regard for customer service at all, they are rude and do not help in any way, I have recently moved all my accounts to FNB and think it was a mistake when dealing with this Division, I have app**** for a limit upgrade on my credit card having it for 3 years now, and as i need it for overseas travels. I sent in the 3 months bank statement and yet FNB still sends me emails requesting a 3 months bank statement, I have previously sent in letter of appointment and on record there is my latest payslips, surely that is proof enough of employment and income, as a professional i do not stand for this service as other banks are more than willing to help you with a limit increase without this utterly poor and idiotic service, especially from your premier division. And especially if you have significant investments with FNB. I am utterly disgusted with your credit card division. You will lose customers this way.
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
