SH
Sumeet H

1 reviews | Active since Mar 2018

13 Apr 2018, 09:49

Extremely Poor Service from FNB Premier Credit Card Division

I am convinced that your Premier Credit Card Division is filled with completely *********** employees who have no regard for customer service at all, they are rude and do not help in any way, I have recently moved all my accounts to FNB and think it was a mistake when dealing with this Division, I have app**** for a limit upgrade on my credit card having it for 3 years now, and as i need it for overseas travels. I sent in the 3 months bank statement and yet FNB still sends me emails requesting a 3 months bank statement, I have previously sent in letter of appointment and on record there is my latest payslips, surely that is proof enough of employment and income, as a professional i do not stand for this service as other banks are more than willing to help you with a limit increase without this utterly poor and idiotic service, especially from your premier division. And especially if you have significant investments with FNB. I am utterly disgusted with your credit card division. You will lose customers this way.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Apr 2018, 10:04
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***