MM
Mukesh M
1 reviews | Active since Dec 2015
01 Oct 2019, 12:53
Extremely poor service from FNB Card Division
On 13 Sep 2019 I informed FNB card division of 2x ********** transactions with 2 separate entitys on my credit card. These transactions were pending and they hence stopped them. However, in the process they today reversed 2x transactions that were proper and valid - being payment with my travel agent for flight bookings. Tried calling Card division - like 5x today - can't get through - 'experiencing high call volumes'. Called my private banker - he said he can't get involved due to the matter previously being reported to ***** dept. Visited the Chilli Lane FNB Branch and they could not assist either. Now this seriously makes me think why we need banks like this !!!!!!!!!
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Replies (2)
FNB (First National Bank)'s replyOfficial
01 Oct 2019, 14:57Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***F
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***F
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply01 Oct 2019, 14:57
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***F
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***F
Regards
Hello Peter Complaints Team
***
MM
Mukesh M's updateReviewer Update
01 Oct 2019, 18:21I got an email stating you'll have had tried to contact me on my cell several times today. I have had 1x call from someone that said Credit card department will call me. I had no missed calls and no one from credit contacted me. This is more infuriating. if only people will do the job they getting paid for correctly the first time !!!!!!!!!
MM
Mukesh M's update01 Oct 2019, 18:21
Reviewer Update
I got an email stating you'll have had tried to contact me on my cell several times today. I have had 1x call from someone that said Credit card department will call me. I had no missed calls and no one from credit contacted me. This is more infuriating. if only people will do the job they getting paid for correctly the first time !!!!!!!!!