EXTREMELY POOR SERVICE FROM FNB BUSINESS BANKING DEPARTMENT

I have been trying to open a new Gold Business Account since Monday 20 July 2020. I decided on FNB because upon talking to the initial sales rep they assured me that the turn-around time for opening an account is up to me. The sooner I submit my documentation, the sooner the account would supposedly be activated.

I sent through my Company registration documents as soon as I received the first e-mail which was that Monday night. I then received an e-mail on Wednesday with a form and filled it in and submitted, then on Thursday another form came through which I filled in and submitted, together with all documentation, including FICA documentation.

From that day I had no correspondence. I have been phoning ever since and no one answers the phone 90% of the time. I then went into a branch in an attempt to find out if I can sort it out in person. The branch manager submitted all documentation on my behalf yesterday, AGAIN, and she assured me that nothing is now outstanding. and yet today, I received an SMS asking for my FICA documentation AGAIN...

It has now been 5 working days and a full 7 day week and I have yet to receive any e-mails with an exact explanation of documents required. The only e-mail I receive is a generic e-mail that all say the same thing and I send the documentation through every time, as listed in that e-mail.

This is not only frustrating, but FNB is now the cause of why I won't be able to pay my bills at the end of the month as I cannot receive payment for services rendered due to my business account activation still pending. FNB is directly affecting my ability to earn an income.

I am extremely unhappy and dissatisfied and I have a mind to cancel my bank account due to the extremely poor service received from the FNB Business Department.

FNB clearly does not want new business.