Extremely poor service from FNB

It is clear that FNB is only interested in lending people money, not in assisting them to invest. When I app**** for my home loan I received an email and a follow-up call within 24 hours. When I tried to find out about investing money, I had to post a review on Hellopeter to receive a phone call in response to my enquiry. After two emails assuring me that my complaint had been flagged as important and that I would receive an answer with 5 business days (which I found appalling), I finally received a phone call after two weeks. I was assured during that phone call that I would receive an email with all the information requested. Almost a month later, I have received nothing. Extremely poor service. This after following up on their secure chat option as well. The secure chat option is also a test of a person's patience. To get an answer to simple questions on Secure Chat takes nothing less than 20 minutes, and most of the time you are left frustrated and unsatisfied. The quality of FNB's service has deteriorated dramatically.