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Caroline M
1 reviews | Active since Sept 2011
02 Feb 2026, 13:25
Extremely poor service from FNB
Good day. I app**** for an increase on my revolving loan. It was preapproved in my APP. Usually when its like this from the time you apply to getting the money can be 1-3 hours. I app**** on Friday, till today i have not received the debicheck. I phoned fnb on friday, saturday - twice and today. They keep telling me they are busy with the application, they are non commital on timeframes. I am very frustrated that i had made the promises to make payments over the weekend and till today i have not. The call centre staff is very rude. I actually dont know what to do and if i dont make those payments today i will be in big trouble
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Caroline M's updateReviewer Update
06 Feb 2026, 09:36The plot thickens. Today is exactly 7 days since my application and nothing has happened. After i was told to apply for the 3rd time, i tried but the system refused. I left it at that. This morning i received an email from FNB saying they are busy with validations. It means miraculously they now have my application again. I don't know whether they are validating the 1 or 2nd one. What happened to, "we gave you the offer but you rejected it hence you must apply for the 3rd time?" Does this mean they are validating the same applications that they approved earlier? Remember in the past this process could take anything between less than an hour to around 3hours if its delayed. We are now talking 7 days with no meaningful progress. I rest my case
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Caroline M's update06 Feb 2026, 09:36
Reviewer Update
The plot thickens. Today is exactly 7 days since my application and nothing has happened. After i was told to apply for the 3rd time, i tried but the system refused. I left it at that. This morning i received an email from FNB saying they are busy with validations. It means miraculously they now have my application again. I don't know whether they are validating the 1 or 2nd one. What happened to, "we gave you the offer but you rejected it hence you must apply for the 3rd time?" Does this mean they are validating the same applications that they approved earlier? Remember in the past this process could take anything between less than an hour to around 3hours if its delayed. We are now talking 7 days with no meaningful progress. I rest my case