Extremely Poor Service from FNB

I opened a Global Account via the FNB app in September and received no communication. On Friday, I transferred a large sum for my international trip (I left Sunday). By Tuesday, the money hadn’t reflected, and I was told via chat that my account was on hold and I needed to email CRS.

I completed and returned all documents immediately but got no feedback. After following up again, I was told the hold was lifted and the funds would reflect within 24 hours - yet it's been more than 24 hours and it still has not reflected.

I’m now in a foreign country with limited access to money and paying high bank charges just to get by. The lack of communication and poor service from FNB is unacceptable, I’m extremely dissatisfied.