Extremely poor service from FNB

Dear FNB,

I am making this plea for the very last time.

1. Please refund my R399 monthly fees you took from my account without my approval in February 2020. 2. Please refund the R26 monthly fee you fe****ed from my account in March 2020.

3. Please downgrade the credit card the same way you upgraded it, your consultants have been tellong me to print documents and sign for the downgrade and i have been telling them, 1 i dont have a printer at home, i am on lockdown, 2 i did not sign any papers for you to upgrade the account why do you need me to sign papers now?

4. Please close my 7 days notice savings as i hsve been asking million times.

I hope and pray this is the very last time i make this plea, i do not need further stress from FNB.

Regards