Extremely poor service from Ebucks shop/FNBR

I’m experiencing extremely poor service regarding my purchase from the ebucks store made on the 22nd November.

Initially the first delivery was signed and collected by someone else not known to me. I was not informed that the delivery would be made on that day and 'delivery' was made at 17.35 (after business hours) at my husbands workplace.

Various calls later (and an email that was not responded to) and apparently a second item was dispatched but I am receiving no feedback regarding it from FNB apart from a call on 06/12 to say it’s been dispatched. It’s been over 3 weeks since that call and I still don’t have any idea on when I will receive my purchase and it is absolutely ridiculous that I still do not have my laptop which has been purchased 5 weeks ago!!

When I called yet again on Monday 24 December I was told that the courier company would call me on Thursday (yesterday) regarding the whereabouts of the item. I RECEIVED NO SUCH CALL. In addition, I have no idea of the courier company used or the tracking number, and was not sent an email confirmation outlining that a new item has been dispatched. What is even more outrageous is that I had to pay a delivery fee on a R13 000 laptop which I still don’t have!!

I am extremely disappointed and frustrated with the poor service from FNB and will definitely NOT be purchasing from the Ebucks shop in the future! I expect a refund of my delivery fee as well as exact whereabouts/tracking info on my item as well as an exact date/time of my delivery!!!!