extremely poor service from a good bank.

so the problem comes it was busy with an account upgrade via the APP after accepting the the proposal etc it ended with failed to process application and someone will phone me in 48 hours.

so took the initiative and phone them regarding this. they can see there is a open application and this was escalated to validation gave them my email and number would have been tagged in this escalation as well

Friday comes still no form of email dictating the escalation. called again regarding this was assured the escalation was done and will take 3 -5 days alright no problem at that time only email i got was the reference number for the phone call nothing else...

leaves us today called again now this time there is no form of any escalation and was old to do the application again yet the previous one is still open they can see that.

why was this never escalated??? should not be that hard to get answers if you told me it was escalated and never was then you **** to me and wasted my time and this is the level of service one get with a long service record with them. leaves me room to think now perhaps another bank is in order since my favorite one level of service went down the drain..