EXTREMELY poor service FNB life insurance department

We had issues with a guy at fnb life insurance esrlier this month (review posted on 6 Jun 2021), who couldn't assist us as he (in his own words) didn't know how to explain tge difference between 2 of the life insurance products. We waited a couple of days for a phone call from FNB from someone who can help (he said he will arrange), but the only way to get help from FNB was to pist a review on Hello Peter. FNB responded and FNB life insurance dept phoned us. So my husband have to change his life insurance so that we have the same packages. So they said he will have to re-apply and asked the most convenient time for someone to call back to assist. After that we also received an email asking the same on 7 Jun. We responded twice to the email (9 & 14 Jun) and up to today NO-ONE called to start the application priccess. Seems like unless a person complain on this platform, FNB just don't do their job.