Extremely poor service.

I opened a business gold account with two representitive directors end of May. FNB made a mistake by not making both directors representitives, making the account unusable. Back and forth for over a month and 4 visits to the branches eventually solved issue and we were able to set up the online banking facility. This only happened in July.

Fast forward to date after using the account succesfully the past 3 months I am unable to order a business bank card. Turns out there is no ID linked to the account. How is this even possible, all the supporting documentation I submitted to sort out the first issue contained both our IDs. Both directors are representitives on the account and are able to perform any banking related task. They are now requesting me to again go to the branch and sort out the problem.

Would NOT recommend for any business owner.