Extremely Poor service

i Have called FNB numerous times since as am currently living outside the country and am unable to walk into the branch. Every time I call am transferred from pillar to post. I sent an atm dispute form on the 3rd of June as I was instructed. I was told my query would take 3 days to be resolved, after a week I called the bank to find out what was happening after being transferred so many wrong department I eventually got through to Martin Odentte as I was told by the other consultant who could see he was the last person I spoke to who promised to call me back on the 17th June and he didn’t. He even gave me a different name of Wendell which I was told is false. So I called on the 18th June seeing Martin didn’t call me back, I was once again transferred from pillar to post because they couldn’t put me through to Martin who knew my story and eventually I got cut off, at this point I feel like screaming and I feel helpless. I’m very disappointed with FNB, when it comes to queries they’re very poor at resolving them. The consultants seem very unprofessional and under trained. Something that could have taken 3 days is runining into a month. I want to close my account but I’d like my money returned that didn’t come out of the atm when I tried to withdraw even though it was deducted from my account balance. It’s very frustrating calling from outside the country which can be very expensive. I’d appreciate if someone superior could contact me as a matter of urgency.