extremely poor service by fnb

I am a business owner, Upon many visits to fnb,calls, lies from the bank manager stating he would be available on new years day to assist me with business banking. That was not all the issues I have had with fnb, On the 5th of January 2016 I transferred a very large amount of funds from one fnb account to another, I have visited the bank,made calls as well as received an email confirmation from fnb care centre promising my money would be in my account on the 8th of January by 6pm, however I did not receive any of my funds, the 9th of January 2016 I have contacted the complaints and Internet banking division, they had sent me and email confirmation of the funds reflecting in my account in a short while, it is now hours later and I still have no funds in my account.I am frustrated and angered by the pathetic services.I run a business and will not expect to wait for my own funds! As soon as my funds are there I will be changing my financial institution.