Extremely poor service at FNB Plumstead

I went to FNB Plumstead three weeks ago to try and deactivate the banking app on my phone as it had been ******. My card was subsequently cancelled and I was told they would order a new card and to come back in to collect the card when I get a new phone so that I can set up the banking app. I went in today, over three weeks later. On arrival my boyfriend and I were shouted at by the manager (his name is Gary Abrahams if I’m not mistake) for coming inside even though the door was opened for us when we approached. I waited an hour to be seen only to find out that my card had not been ordered. I now have to wait another week got my card to arrive which within this time my temporary card will expire. I was also told by this manager that my paperwork can be signed but when I got to the counter the person said that they no longer use this form as a means of verification. I was unable to do a single thing that I went in for. I would give 0 stars in I could.