EXTREMELY POOR SERVICE AT FNB GRAAFF-REINET

I have been a FNB customer for the past 40 years. During the past 3 - 4 years I have seen bank services going from good to extremely poor. I have been subjected to sitting in front of a clerk and the clerk disappearing for 20 minutes. I complained and the manager first made me out to be a **** but I told him to watch the video. I was subjected to standing in a long queue for a long period of time and when it is my turn, the clerk takes someone who just walked in with a big bag of money. Only after I complained, did the clerk help me. Yesterday I stood in a queue for 45 minutes where the queue did not move and 5 people (including myself) walked out. When I demanded to see the manager I was told that he is off duty and that they do not have staff to cope with the work load. I have a hip problem and low blood pressure and find it very difficult to stand for such a long time. They are welcome to watch the video (28 December 2015 - between 09H00 and 10H00). I think they should visit a Capitec Bank to compare the services they offer eg people are issued numbers upon arrival and thereafter seated and promptly helped by not 2 clerks but several.