Extremely Poor Service and Unprofessional Conduct from FNB Staff

I am beyond frustrated with the level of service I have received from FNB.

I have been trying to close my account since 21 December, and up until now this has been nothing but a stressful and infuriating experience. Instead of being assisted professionally, I have been treated with complete disregard.

Today at 14:47, I called FNB and the agent who answered my call spent 2 minutes and 57 seconds talking to friends in the background, clearly unaware or unconcerned that she was already on a call with a customer. This is completely unacceptable and highly unprofessional.

Before that, I spoke to an agent named Arthuro, who was extremely rude, raised his voice at me, and shouted during the call. His behaviour was so aggressive and disrespectful that I was forced to disconnect the call myself.

As a customer, I expect basic professionalism, respect, and assistance — especially for something as straightforward as closing an account. Instead, I have been met with delays, rude behaviour, and a total lack of accountability.

This experience has left me extremely angry and disappointed in FNB. No customer should ever be spoken to this way or ignored while agents chat amongst themselves. I seriously question FNB’s customer service standards and training.

I am demanding proper assistance, accountability, and a swift resolution to close my account.