Extremely Poor Service and Paying for Services Not Received

I am writing to express my dissatisfaction with the extremely poor service I’ve received regarding the Gold Business Account with FNB. The account was opened on 26 September 2024, with the understanding that a prefunded credit card was included in the monthly fee. However, despite consistent payments, we faced numerous challenges in obtaining and utilizing the card.

After months of delays, we visited the Menlyn Maine branch on 17 January 2025 for assistance, where the card was finally issued. Unfortunately, the card still did not function as expected, and the issue remains unresolved. Despite repeated efforts to resolve the matter, including phone calls to customer service, we were not informed of tax compliance restrictions until much later. These restrictions were never mentioned during earlier interactions with the bank.

Furthermore, the consultant at Menlyn Maine took our contact details and assured us that they would follow up, but to date, we have not received any communication or assistance.

This has caused significant frustration, especially since we’ve been paying for a service that has not been provided as promised. I am now seeking urgent clarification on the status of our account, the prefunded credit card issue, and any tax compliance requirements that were not communicated earlier.