Extremely Poor Service and Misinformation from FNB Business Banking

I am deeply disappointed with the service I have received from FNB while trying to open a business account for our body corporate.

I requested a callback on FNB's website on Monday — it's now Thursday, and I have still received no response.

I phoned their sales line ***) at 10:18am and spent over two minutes listening to an agent gossiping with a colleague, clearly unaware or ignoring that I was on the line.

I then went to the Cresta FNB branch, where I was issued a ticket stating I would wait five minutes. I was only assisted 42 minutes later.

Once helped, I was told I must register our body corporate with CIPC to open an account — this is legally incorrect. A body corporate is not a company, and it is not registered with CIPC. It is a statutory entity automatically created under the Sectional Titles Schemes Management Act.

For comparison: I requested a callback from Nedbank, received a response in under 5 minutes, and was given correct information. Nedbank confirmed that CIPC registration is not required.

I’ve been an FNB client for over 10 years, including holding a home loan with them. This level of service — delayed responses, poor treatment, and incorrect legal advice — is unacceptable. I expected far better from a bank I’ve trusted for so long.