EXTREMELY POOR SERVICE AND FEEDBACK

Private Clients doesn't mean anything to FNB. Apparently paying more banking charges the service will improve, or you have a private banker. Since my last complaint 07 July FNB let me know that my credit card will be paid on 15 July from the COVID relief fund loan, just to answer my phone this morning and talking with the collections department for the credit cards as they did not receive any payment yet. My last complaint was : "I app**** for the COVID relief fund in April. All was paid the end of May my cars was paid in June but not my credit card. No one can give me any feedback as to why FNB keep contacting me and sending me messages that I need to pay my credit card that was after all why I app**** for the relief as my income was still affected the end of July also.. There is no documentation that anyone can send me to read up on all detail of the COVID fund, the only detail I had was the day I accepted the loan on my APP. If I don't make the payment for my credit card today it will look like I'm not a regular paying customer and will start affecting my good record I have with FNB since 2008. This is totally unacceptable and I've been waiting for feedback since 23 June. One would think that all the departments within FNB are connected or in-sync with each other to realise that I app**** for the relief fund and they could've followed up to ask why the credit card was not paid."

Still no feedback