EXTREMELY POOR SERVICE

Poor service to say the least.

I have been attempting to update my new address with FNB Fica department for over a month now. Completed countless forms, sent countless supporting documents (which seems to be inadequate as per their ONLY response)

When dialing the department it rings and rings and rings and then all of a sudden call cuts.

All i want to do is Fica my 3 year old son's account as per their request as well as update my son and my physical and postal address before signing any legal document they keeping pushing in my face with ALL the incorrect addresses, i mean there is literally 3 different addresses on one document.

Extremely unhappy with the Fica department as well as FNB customer support's lack of offering a solution or even communication.

Customer care is no more it seems.

**** poor.