extremely poor service

<p>Perhaps I’ll get a proper feedback on this platform</p> <p> </p> <p>I went to the randburg square branch on the 09/12/2016 to amend my scheduled payments dates for both my simply savings account and 32 days’ notice to the 25th and to my surprise today the 28/12/2016 I get a notification that my simply savings account was debited for both payments, meaning the consultant who changed the dates decided to change the accounts were the monies are debited from, not sure who authorise her to do that</p> <p> </p> <p>I then went to the fnb website to lodge a complaint regarding their *********** service and to reimburse me for the scheduled updates I required, which were never done accordingly. A lady by the name nandi called me and when I advised her again of what I’ve typed already on the website having to repeat myself 100 times.. told me she’ll call back, after some few minutes the so-called team leader by the name sabelo called telling me they will not reverse the R15.00*2 charged on the 09/12 because the amendment was made in the branch, I’m aware of that however in this case the mess up was done hence I require the charges to be reversed because the purpose was never fulfilled</p>