1 reviews | Active since Aug 2015
Extremely poor service!
<p>I ported my cellular number from MTN to FNB Connect at the end of July 2016. I have set up the voice mail function and it has not worked from day one. FNB Connect was contacted to assist with this issue and it has taken them more that three (3) weeks to resolve the problem. The problem is still not resolved. I have been dealing with a consultant who is extremely avoidant and promise to provide feedback without doing so. I have exculated the matter to Senior Members at FNB Connect without success, left messages and never received any feedback.</p> <p>By escalating the call means nothing especially if nothing happened in three (3) weeks. "Talk is cheap!" FNB Connect you are extremely disappointing! Get your game on sort out the problem! Don't make empty promises!</p>
Good day MorneB73,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 995731.
Regards Complaints Resolution
Melinda Duvenhage
Email address: ********** Tel number: ********** (option one)
Good day MorneB73,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 995731.
Regards Complaints Resolution
Melinda Duvenhage
Email address: ********** Tel number: ********** (option one)
