Extremely Poor Service

About a month or so back I logged a call with FNB to ask for more information regarding their bond savings account and bond rate review.<br> <br> At first the person who attended to this service call just responded with a one liner, which I was not happy about because I wanted a consultant to call me.<br> <br> A few days later, I received a call from a gentleman named Thabiso unfortunately i couldn't get the last name.<br> <br> He was very helpful or so I thought. He promised to do a bond rate review for me and send me the forms to change my bond from Smart Bond to Availbond, until today i have not received anything from FNB.<br> <br> I later on spoke to Thami Guda, who also promised to get to the bottom of this and give me feedback but today when i contacted him, he tells me that he cannot find the record of my phone conversations with Thabiso so I should re-log the service call.<br> <br> What is the point of recording calls if call records for calls that took place cannot be found?<br> The other problem is that I already gave him all the information they require and what I needed from FNB but he still tells me to re-log the call.<br> <br> I have wasted so much time, this is unacceptable.