Extremely poor service

How can I help you? NOT!!! . I have a joint bond with my spouse that has passed away and have been trying to speak to someone ANYONE who can advise me on the GEMINI endowment policy underwritten according to my policy document by FNB life . The FNB bond has been debited monthly with the premium. This query been going on since 22 January when I went to the Mall of the South to enquire. I was referred to The Call Centre and to date after numerous calls, being transferred all over the show and in between dropped calls. No-one can advise me on the way forward. I have emailed FNB life on 27 January with proof of the policy and all I received was an email asking me call you please contact homeloans to find out more information on the number ***. No-one answers that line. I have even spoken to Khensani at deceased estates who told me that Wandile Nhlapo is dealing with my case and will call me back. That was 2 days ago. I have lost my significant other and is this how FNB treats widows? No-one takes responsibility . To say that I am extremely disappointed in an understatement.