Extremely poor response from FNB
So I decided to register my business through FNB since I bank with them. Worst decision. Its been over a month now. I have paid them to register my business and I am still waiting for it to be processed. They reply after a week and still I am going nowhere slowly! I sent through all required documents and they mail be back after a while saying it has not been received! After I have resent it to them and even followed up several times, I get absolutely no feedback. I am still waiting for my business to be registered. THIS IS THE WORST SERVICE I EVER RECEIVED. And still i dont have answers. Your client side of banking is great, but business side is utter ****.
Hello Genevieve-naidoo ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello Genevieve-naidoo ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
This as been escalated to CIPC.
This as been escalated to CIPC.
Good Day
Kindly be advised that CIPC advised as soon as you forward the mandate's that you advised about on the 19th and 22nd the account will be fulfilled.
Regards,
Good Day
Kindly be advised that CIPC advised as soon as you forward the mandate's that you advised about on the 19th and 22nd the account will be fulfilled.
Regards,