Extremely poor customer service for non-resident client has me feeling like I am being discriminated against...

<p>Earlier this year I switched from Standard Bank to FNB as I was told by many that FNB's customer service was superior. Now I am thinking I may have made the wrong choice.</p> <p>I recently app**** for a credit card with FNB. When at the branch with the Advisor I was told that all I would need to give to them was payslips as they already had all of my information on file and because I work in SA for an SA company and earn my income in Rands. I sent it the payslips to the advisor as requested.</p> <p>Shortly afterwards I received emails from FNB Credit Card asking for all of my documentation again, including a document called an 'Exchange Control'. I used the Secure Chat on the mobile app to ask what this document was but I was directed to the Non-Res department. They forwarded my query onto someone named Eric Jacobs and since then I have heard nothing for 8 days. Even their auto-reply says they will contact you within 3 business days, which are long gone. I have sent several emails to Eric, the Non-Res email address, as well as the two Advisors that assisted me in branch and no-one has yet to reply, even just to tell me what document I need.</p> <p>This is terrible customer-service. I read on the FNB site that foreign nationals/temporary residents like myself should "be treated like residents for banking purposes", but I am starting to think this is not true. I am not even asking for a special account or card, just a regular credit card like any SA resident. I respect that the process may be different but I think I also deserve the same response time as any paying customer.</p> <p>If this response time carries on as such, I will be switching banks for the second time this year. Let's hope they can prove me wrong!</p>