1 reviews | Active since Apr 2021
Extremely poor customer service FNB New Market
Extremely disappointed in the customer service at the FNB Branch New Market after 5+ years of loyalty and support to FNB nobody was prepared asssit and resolve my isssue from supplying incorrect information from the consultant to the supervisor whom advised me to make a short term laond to acces my own money and eventually ending with the branch manager who also took litlle interest in resolving my problem and just pulling up their shoulders with no awnser also useless call centre and app As you get passed form person to person and no one takes accountability. Seriously rethinking my banking options definitely not up to what FNB advertises. This left me with a bitter taste in my mouth ando have never seen such poor customer service .
Still have not received my card nor have i been contacted by the courier company -i have been contacted by the branch manager and the credit card division but t no avail . Im out of Money i have begged and borrowed from family making me feel like a hobo which is totally embarrassing as all my funds are in my FNB account.
I'm still just a number in the que I'm honestly done with FNB - i do understand the process and that it is there to protect me as the customer but there is no plan B from the side of FNB just close the account provide me with incorrect information and still tell me to take out a personal loan whist i wait for my card?????
Does that make sense i have to borrow my own money and pay FNB interest pathetic service - for ten days now and still counting I'm borrowing money from family and friends which is embarrassing so that i can eat and feed my family and to put diesel in my bakkie to get to work and i have been a loyal FNB customer.
At one stage i get told by the call center to phone the courier company myself directly i mean truly I AM THE CUSTOMER how must i track down my own card, when i got a hold of the courier i was told yes we have your card but no instruction from FNB where to deliver!!!! only after placing a review on Hello Peter did the branch manager contact me but still no card no feedback on how long this was still going to take !!!!
I'm truly tired of FNB
Still have not received my card nor have i been contacted by the courier company -i have been contacted by the branch manager and the credit card division but t no avail . Im out of Money i have begged and borrowed from family making me feel like a hobo which is totally embarrassing as all my funds are in my FNB account.
I'm still just a number in the que I'm honestly done with FNB - i do understand the process and that it is there to protect me as the customer but there is no plan B from the side of FNB just close the account provide me with incorrect information and still tell me to take out a personal loan whist i wait for my card?????
Does that make sense i have to borrow my own money and pay FNB interest pathetic service - for ten days now and still counting I'm borrowing money from family and friends which is embarrassing so that i can eat and feed my family and to put diesel in my bakkie to get to work and i have been a loyal FNB customer.
At one stage i get told by the call center to phone the courier company myself directly i mean truly I AM THE CUSTOMER how must i track down my own card, when i got a hold of the courier i was told yes we have your card but no instruction from FNB where to deliver!!!! only after placing a review on Hello Peter did the branch manager contact me but still no card no feedback on how long this was still going to take !!!!
I'm truly tired of FNB