EXTREMELY POOR CUSTOMER SERVICE

FNB has the worst customer service. Promises of getting back to you are not kept. I tried phoning the ***** line and was on hold for more than an hour. Then went to the chat group and sent from pillar to post.

I reported ********** activity on my account. I received a letter that the bank was not at fault and I had compromised my own account. This I did in error. I asked the investigator of sorts if the bank does not consider it suspicious if 4 or 5 amounts go off within a minute for the same amount? After giving me the standard response of the bank not being at fault and they have no insurance to cover such incidents, I was told that the matter would be referred to someone to make a discretionary decision on a possible refund which could be any amount, and not necessarily the full amount. Each time you speak to someone or contact someone they will get back to you in 2 - 5 working days or 48 hours, but nobody gets back to you. On Hello Peter there shows a response from the bank. Anyone looking at the review will think that FNB has done something about the situation.

What a joke!!!!!!