Extremely poor customer service and unresolved account downgrade

Extremely poor customer service and unresolved account downgrade

I am extremely disappointed with FNB’s customer service. I contacted FNB in November to downgrade my account and was advised that the process would take approximately 5 working days.

By December, nothing had been changed. I followed up again in January and was told that a consultant would contact me within 5 business days. Those 5 days have now passed, and once again, there has been no feedback or resolution.

All FNB seems to do is apologise, with no action or accountability. This is now my fourth incident of poor service, and it is unacceptable for a bank of this size to continuously fail to resolve such a simple request.

FNB’s customer service is **********, and I am beyond frustrated with the lack of urgency and follow-through. I would like this matter resolved immediately, not another apology.