Extremely Poor Customer Service

Yet again, I have logged so many complaints, it’s not even funny. All they can do is, say that he matter is being escalated. It is passed their 7 - 30 day (depending on the complexity of the case) promise. What are they actually doing?

They have a slogan “How can we help you” they have done nothing to date to help me. How can you trust a large institution like FNB, to help you, when all they can say is, I have escalated the matter. How does your chain of command work then? Uhm, sorry sir/ma’am we have escalated the matter.

But when the want information, they want it prompt, we as clients need to wait. We as clients need to adhere to their rules and regulations, which is fine, as we as clients signed a disclosure, outlining all these. However, when it goes beyond the time frame of their disclosures, we as client are not permitted to be ill tempted, frustrated, or even complain.

The service is absolutely shocking from a respectable institution like FNB. When are you as the board, going to see, that your clients are unhappy, and frustrated due to a person, that is sitting in front of your desk and doing nothing to help your clients resolve whatever issue they may have.

Even on Facebook, they don’t allow us to post negative comments, as such. One of my posts was approved, and the comments, where people’s voices is not heard.