Extremely Poor Customer Service

I lost my card while travelling. After weeks of speaking to various \premier bankers""; and failed to respond to numerous emails. The result being I had to sit and wait for 2 days in case it got delivered. It took almost 2 weeks to deliver. I know for a fact;that DHL could deliver it for less money and within 4 days (I've done this before). They explained that this how it is with FNB and it's for security reasons. But here is what is making me reconsider FNB as my bank. After absolutely refusing to deliver the card to my father in South Africa (I wanted him to DHL it to me to save me from struggling without cash in a foreign country - remember DHL would take 4 days not 2 weeks). Today the \""super secure\"" FNB delivery guy doesn't even ask for ID when he arrived today. So to recap: refuse to deliver to my address (which is on their system)"