Extremely Poor Customer Service

I’m really disappointed and appalled by the poor level of customer service we received from Samantha Springveldt a Team Leader at FNB Zevenwacht Mall yesterday.

The level of her arrogance, unfriendliness and poor knowledge of their business basic NPO/PBO registration requirements are beyond description.

I’ve been banking with FNB for almost 5 years and to date have been refused and declined to open a credit card due to debt settled in 2019 which on their internal system has “blacklisted” me.

None of the other banks had a problem to assist with financing but the very bank to whom I’ve been a loyal customer denied me. They are quick to give you insurance and other products to take your money but give nothing in return.

I will be closing my cheque account with FNB and would not recommend anyone to do business with some of their arrogant and self entitled staff. I am also advising my family and friends to do the same. Their pathetic customer service needs a complete overhaul.

It’s beyond the expression of words.

Dr. LD Weston