Extremely poor customer service!
<p>I ported my cellular number from MTN to FNB Connect at the end of July 2016. I have set up the voice mail function and it has not worked from day one. FNB Connect was contacted to assist with this issue and it has taken them more that three (3) weeks to resolve the problem. The problem is still not resolved. I have been dealing with a consultant who is extremely avoidant and promise to provide feedback without doing so. I have exculated the matter to Senior Members at FNB Connect without success, left messages and never received any feedback.</p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 994672 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 994672 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)