Extremely poor customer service

<p>On the 22 April 2016, i contacted fnb to report a ****** credit card and to stop it, a case was then opened (ICF 141965) l then discovered later that my card was used, FNB claims that they resolve their cases with 7 days and its been over a month and havent received any feedback from them in the meantime i am harrassed with phone calls that my credit card is over limit and also my debit account being debited by the credit card department, i then had to follow up with them to make reversals as its still under investigation.</p> <p>Can someone please assist to resolve this matter or advise me on how to get hold of the ombudsman?</p>