Extremely poor client services

The service received from FNB regarding feedback on past temporary loans has been appalling.

I was granted a temp loan in March last year, and due to me resigning, I could not pay back the money within the 30 day period, I did however settle it in April or May last year..

I contacted FNB as this was still showing up in my credit report, with a status that the account was last updated by FNB on the 30th of April 2019. FNB rep**** to my mail in May stating that the issue was escalated to the temp loans department, till date no one even contacted to me advise me why the account was not updated.

I contacted FNB for the second time last week, FNB notified me that the complaint has been received and that a consultant will call me in 2 business days, yet again no one has contacted me.

I feel that there is no customer service received from FNB when you have an issue that does not involve them making money of you, seriously considering switching banks.