Extremely poor and inhumane service by FNB

Between the 16 of April and 21st there are a number of ********** transactions which happened on my account , I tried contacting ***** department on Saturday the 17th and didn’t get hold of anyone hence we are not important at FNB . I decided to wait until Monday and on Monday the 19th around 7:45 I called ***** department again and got hold of another lady who was not helpful and could feel that she wasn’t sympathetic with my story , this lady advised me to fill a dispute form disputing all these transactions which appears to be purchases I didn’t do , she gave me a reference number and email address to send to around 11:00 the same day I did as advised , the lady had promised to get back to me in less than 5days hence my claim will be investigated. My card was cancelled by her and she ordered a new card of which I was charged for and that was the end of the communication I had with FNB except the auto reply acknowledging receipt of the forms I sent . 5 business day as promised was ending on 23 April from the date of my complaint, I then decided to give them grace period until Monday and no one contacted me still , I called them no one picked and on the information I gathered ***** department staff were given day off on Monday and one question I had was how can that be the case whereas these people are failing to meet turn around times set by them this was another indication of how less important we are to them ,I then decide to wait until the end of business day to check whether they will make contact with and no communication from them mind you throughout the day I’ve been trying to reach them but no luck. After my card was cancelled on the 19th of April these ********** transactions persisted because on the 20th or 21st another transaction with unknown and ***** reference appeared as if I was buying I asked myself how can I buy with a card that has been cancelled, I got a text from FNB indicating that there was a transaction and was I aware of such or it was ********** I rep**** to say it was ********** they contacted me And I held the line for hours before getting back to work however I didn’t speak to a operator. I’m writing this piece now ****ed due to their poor service and will be looking for a bank where my finances will be safe and will get the service I pay for not this .