Extremely painful opening a business account

I've been trying to open a business account online with FNB as per their advertising. Works well to do the initial application and I received a response in a day. I then had to upload all the supporting documentation to the website. Its been more than a week and I still have no confirmation that the docs have been received never mind correct. I've phoned the call centre three times and every time they tell me that they will escalate and I have to wait 24 to 48 hours for a response. When I clearly stated my disbelief that no one can just pick up the phone and call to find our what the status is, I was told \that department does not answer calls". What a shambles! I've been with FNB as long as I can remember"