Extremely horrible service

I’ve been banking with FNB for 2 years, I was offered the easy zero account when it was introduced but today that account is inconveniencing me so much today because apparently profiles aren’t merged and the consultants are unable to do so, I’ve been through this inconvenience of merging profile with no success. At the branch I was told they will escalate but still nothing, months later I’m back to this inconvenience again. I am so ****ed to say the least because I don’t even have any access to the account that is not merged meaning I have not used it in over year, 2023 the same account I don’t have access to is inconveniencing my day-to-day account and yet again I’m being told they need to escalate and I should wait another 24/48hrs, I fvckin waited 365 days for the first escalation which was NEVER ACTIONED!!!!