Extremely Frustrating Experience with FNB’s Loan Settlement Process

I am writing this review out of frustration with the poor service I have received from FNB regarding a loan I fully paid off. Despite having settled my revolving loan in full, I continue to receive messages from lawyers claiming I still owe money on the account. What's even more frustrating is that the account no longer shows in my app or online banking, making it impossible for me to confirm the settlement or view any details.

I have made multiple attempts to get clarity, including contacting FNB's customer service and legal teams, but have been transferred between departments with no resolution. I have been calling for nearly two weeks, yet I still haven’t received a paid-up letter, a statement, or any concrete answers about why I’m being pursued for payment.

The Private Clients Service suite has been of no help in resolving this issue, and I’m feeling completely stuck and ignored. This has been a stressful and time-consuming experience, and I urge FNB to take immediate action to resolve this and ensure their systems are updated accordingly.

I expect a clear, written confirmation that my loan has been settled, and for this issue to be resolved as soon as possible. Customers deserve better than being left in the dark with no follow-up or solution.