Extremely Frustrating Experience - No Help From FNB Support Chat

I had a simple request for a proof of payment for a loan I had repaid to an external attorney, and I spent over an hour on chat being transferred from one agent to another, with no one providing any assistance. Despite clearly stating that my query was not about a personal loan with the bank but rather a proof of payment to a recipient, I was transferred multiple times between departments.

The app failed to send the proof of payment, showing an error message saying "the cause is being investigated." When I contacted customer support, I was passed from the loans helpdesk to accounts and then back again, without anyone being able to help.

This kind of inefficient and unhelpful service is unacceptable, especially when your system should be able to pull something as basic as a proof of payment. I hope the management sees this review and improves the chat system and training of the support team. Please streamline your support process so that customers don't have to go through such an unnecessarily frustrating experience!