Extremely Frustrated with the lack of customer service.

We have recently opened an FNB Business account after being with Standard bank for around 20 years. We are not at all impressed with the service we have received.

We have had a large payment come into our account this morning and upon trying to transfer the amount from one account to another we have been informed that there is a hold on the account and we cannot use it until it has been lifted.

After making in excess of 10 calls to FNB we were informed that there is no note on the system as to why this has been done. Apparently They need to speak to the actual investigator that placed the hold and he is currently unavailable.

So what do we do now? If hes on lunch do we wait for him to digest his food while we sit with no access at all or answers in regard to OUR money?

Also, if they had suspected ***** on the account, wouldnt it make sense to contact the account holder and discuss it with them first?

Extremely disappointing!