Extremely Frustrated with FNB's Collections Department

I am extremely disappointed with the way FNB has been handling the collections on my accounts. I have four accounts with FNB, and the process has been nothing short of a nightmare. There seems to be a constant change in the collection agencies or collectors handling my accounts.

I’ve been making payments to a collector's account, only to find out later that FNB is no longer using that collector. This is completely unacceptable and has caused confusion and stress. Each time I get used to one payment process, a new collector steps in, making it nearly impossible to know where my payments are going or if they are even being received correctly.

One of the collectors informed me that they spoke to FNB and mentioned that Daly credit is not one of their collectors on the panel.

This lack of communication and consistency from FNB's side is frustrating. I need clear and consistent information regarding who is handling my accounts and where my payments should be directed. This ongoing confusion is unacceptable, and I expect FNB to take immediate action to rectify this issue and provide better clarity to their customers.