EXTREMELY FRUSTRATED FIRST NATIONAL BANK CLIENT

The people working at the "virtual branch " of FNB, being the non resident center are in no way helpful. One just gets pushed from pillar to post trying to sort out issues for clients who are non residents. This even when all the mountains of paperwork has been completed and relative authority has been given.

I currently have 2 clients with monies at FNB, and going into the bank wasting time in the queue is not an option for busy professionals.

It is disgusting that an individual is not even able to make an appointment with somebody at the bank, or even speak to a person from their branch without going and taking a ticket.

How does one get things done for non resident clients? Would the bank prefer that these clients disinvest? Are non resident clients not privvy to a personal banker? How does an authorized person deal with an issue/query on a non resident account?

Is there anyone out there who will listen?