Extremely frustrated

<p>I have a credit card with FNB. The card had been blocked once before due to FiCa documentation which I had sent through but was somehow missed by their employees. To rectify this I had to go into a branch at my own time and cost and hand in documentation only to be told that they can now pick up the documentation on the system. Now once again my card had been blocked and I have just had it with FNB, due to the card being blocked my monthly payment has not gone through. I called in as as usual was told someone will call and rectify this. I have received no update or call since. Very ineffective way of working.</p>