Extremely Exhausted and Disappointed by FNB

FNB i have made several calls to your company, I have written few reviews on Hellopeter. I have emailed the investigator handling my claim. I have gone to the branch i was instructed to go too, only to receive no assistance due to internal miscommunication. I have supp**** you with all the necessary documents after i was let to run around for it. We have been busy with this Since the 17/10/2018.What else do i need to do to be taken seriously?R2500 is alot of money to just go too waste, i have a child to take care of and responsibilities that need to be met, off which i discussed already upon lodging my refund claim months ago. I have exhausted all avenues and have no energy left in me for this inconvenience. Please confirm via email, sms or telecom whether you will refund me or not.