Extremely Dissatisfied with FNB's Lack of Communication and Delayed Structural Facility Loan Increase

I am writing this review to express my extreme dissatisfaction with the level of service and communication provided by FNB (First National Bank). Specifically, I am referring to the handling of my request for a facility loan increase on my FNB Structural Loan Facility, which is secured by three properties.

In early April 2023, I approached FNB Private Wealth to explore the possibility of increasing my structure facility loan, considering the updated market values of the properties and the fact that one of the properties had reached 85% completion from its previous vacant land status. From that point onwards, my experience with FNB has been nothing short of frustrating and disappointing.

FNB bankers assigned to my case, scheduled several inspections and requested various documents, including the cost of the remaining work on the property. I diligently provided all the necessary information as promptly as possible, fully cooperating with their requests. However, the lack of communication and transparency from FNB has been appalling.

More than three months have passed since I submitted the required documents and underwent the inspections, and yet I have received absolutely no feedback on whether the facility loan increase has been granted or not. The complete disregard for my time, the absence of updates, and the failure to provide a final decision on this matter have left me feeling frustrated, helpless, and ignored.

The lack of communication has had a detrimental impact on my financial planning and decision-making. It is deeply disappointing that FNB, a reputable financial institution, has demonstrated such unprofessionalism and negligence in handling my request. As a customer, I expected better service and clear communication throughout the process.

I urge FNB to prioritize effective communication and ensure that their customers are kept informed of the progress and decisions regarding their loan requests. Transparency and timely feedback are essential in maintaining trust and satisfaction among clients. Unfortunately, my experience with FNB has been far from satisfactory in this regard.

In conclusion, I cannot express enough my disappointment with the way FNB has handled my facility loan increase request. The lack of communication, prolonged delays, and absence of a final decision have significantly impacted my trust and confidence in the bank. I sincerely hope that FNB takes this feedback seriously and implements measures to improve their communication and customer service in the future.