Extremely Dissatisfied with FNB's Handling of Unauthorised Debits and Customer Service

I am extremely dissatisfied with FNB's service, particularly in dealing with unauthorised debits from my account. This isn't the first time I've faced such issues with FNB, and the experience has been consistently frustrating.

Recently, a larger than usual sum of money was debited from my account without my authorisation. When I sought assistance through the chat section in the FNB app, I was repeatedly transferred between departments without any resolution. Calling customer service was equally unhelpful; I was constantly redirected to different representatives who were unable to assist me. Instead, I was told to visit the website and locate certain documents, which has been a tedious and unproductive process.

The lack of effective assistance is unacceptable and has caused significant inconvenience. As a customer, I expect better support and efficiency, especially when dealing with critical issues like unauthorised debits. FNB needs to improve its customer service drastically to ensure clients receive prompt and effective help.

I am very disappointed and urge FNB to take immediate action to resolve my issue and prevent future occurrences.